Cancellations

 

We process orders fast so your gear reaches you quickly. The cancellation window is limited to 8 hours of purchase.

To cancel, contact us at contact@Secrax.com with your order number.

Cancellations are not guaranteed if the order is already being prepared. Not processed on weekends.

If approved, a refund will be issued minus a 9% processing fee.

If more than 8 hours have passed, you may return your order by following our Returns and Refunds Policy.

Support hours:

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)

Saturdays and Sundays: 10:00 AM – 2:00 PM (UTC+0)

Email support 7 days a week.

Email: contact@Secrax.com

Phone: +447882756335

Address: 1 Yeoman Fold, Burnley, BB12 0ND, United Kingdom